• Support Engineer IV

    Location IN-KA-Bangalore
    Posted Date 1 week ago(13-08-2018 10:11)
    Job ID
    702480
    Company
    ADCI - BLR SEZ
  • Job Description

    Are you excited about working with applications that directly impacts AWS business? Amazon Web Services(AWS) is looking for support engineers who can help support and maintain its Ordering System (CloudForge: Procurement) that is catering to all of AWS needs.

    AWS lands more server capacity daily than was used to run the entirety of Amazon.com in the year 2004 when it was already a $7B/year business. To manage this massive growth, we need software and tools to manage and optimize AWS supply chain. In order to give a great experience to AWS customers, it is necessary to add capacity with increased service demand. This requires an efficient forecast, procurement, and fulfilment system. CloudForge Procurement (CFP) team takes care of rack/non-rack procurement for AWS data-centers. CFP team’s aim is to make the procurement process automated and flexible so that our customers can focus only on their forecast. We are looking for an experienced and self-driven Technical Support Engineers to join our team. If you are passionate about learning and gaining new skills in this field, don't miss this opportunity.


    RESPONSIBILITIES

    • Doing EDI setup and on-boarding for vendors for various EDI transactions like PO, Invoicing etc.
    • Diagnose and troubleshoot issues
    • Refer to internal database or external resources to provide accurate tech solutions
    • Document technical knowledge gained in the ops run book.
    • Research and identify root cause of the recurring issues and fixing them in the application.
    • Properly escalate unresolved issues to appropriate internal teams
    • Prioritize and manage several open issues at one time
    • Prepare accurate and timely reports


    Basic Qualifications

    • Bachelor’s degree in Computer Science or a related stream.

    • A minimum of 2 years of experience in software support or development.
    • Proficiency in at least, one modern programming language such as Java, C++ etc.
    • Understanding of MySQL or other database systems and command over SQL.
    • Excellent communication skills.
    • Ability to work under pressure.
    • Good time-management skills.

    Preferred Qualifications

    • Experience of working in Linux environments.
    • Experience of working with AWS technologies like EC2, S3, SNS, SQS etc. will be a plus.
    • Knowledge of Ruby on Rails will be icing on the cake.
    • Strong sense of ownership, urgency, and drive.
    • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
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