The Ad Quality Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English. Follow pre-defined processes, guidelines, and SOPs to perform audit/review tasks with high levels of accuracy and productivity. Good Data Analysis, Mining Skills and logical reasoning skills Strong interpersonal skills and problem solving skills
Work flow management Coordinating training & mentoring sessions Mentoring and Coaching Skills
Providing input for process trainings. Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback Handling Complex processes such as tickets & feedbacks. Acting as SPOC for specific processes & write SOPs Get cross trained on at least 1 new process in their respective language Identifying the trends of errors and updating the team. Work on weekly Reports and maintaining quality reports Maintain Process metrics, performing analysis on these & identifying trends Constantly working towards lowering defects and enhancing customer experience in multiple ways Troubleshooting & resolving issues related to processes - act as Tier 2 support Keeping parity in decisions across the team Identifying new opportunities for process improvements in the team Collecting feedback from the team and work towards improvement of the process Good stakeholder communication.
Graduate degree in any discipline. · 1 plus years’ experience with Operations processes required · Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations · Ability to effectively and efficiently complete difficult goals or assignments · Strong interpersonal and communication skills · Confident in using Microsoft Package (especially Excel) · Willingness to work with sensitive issues, including but not limited to: o content o Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products
- Advanced computer skills using a variety of programs highly desired. - Prior experience in online advertising preferred.