• Content Reviewer

    Location IN-KA-Bangalore
    Posted Date 2 months ago(23-06-2018 9:49)
    Job ID
    680873
    Company
    ADCI - Karnataka
  • Job Description

    The Ad Quality Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English.
    Follow pre-defined processes, guidelines, and SOPs to perform audit/review tasks with high levels of accuracy and productivity.
    Good Data Analysis, Mining Skills and logical reasoning skills
    Strong interpersonal skills and problem solving skills

    Work flow management
    Coordinating training & mentoring sessions
    Mentoring and Coaching Skills

    Providing input for process trainings.
    Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback
    Handling Complex processes such as tickets & feedbacks.
    Acting as SPOC for specific processes & write SOPs
    Get cross trained on at least 1 new process in their respective language
    Identifying the trends of errors and updating the team.
    Work on weekly Reports and maintaining quality reports
    Maintain Process metrics, performing analysis on these & identifying trends
    Constantly working towards lowering defects and enhancing customer experience in multiple ways
    Troubleshooting & resolving issues related to processes - act as Tier 2 support
    Keeping parity in decisions across the team
    Identifying new opportunities for process improvements in the team
    Collecting feedback from the team and work towards improvement of the process
    Good stakeholder communication.

    Basic Qualifications

    Graduate degree in any discipline.
    · 1 plus years’ experience with Operations processes required
    · Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
    · Ability to effectively and efficiently complete difficult goals or assignments
    · Strong interpersonal and communication skills
    · Confident in using Microsoft Package (especially Excel)
    · Willingness to work with sensitive issues, including but not limited to:
    o content
    o Religious and philosophically sensitive issues
    Alcohol, tobacco, weapons and other potentially offensive products

    Preferred Qualifications

    - Advanced computer skills using a variety of programs highly desired.
    - Prior experience in online advertising preferred.
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