We’re a V1 startup that leverages advanced machine learning and forecasting techniques to solve supply-demand matching problems across various workforce planning teams (e.g. Consumer Customer Service, AWS, Prime Now etc) and Amazon AWS Customers. This is a strategic initiative for the company with strong buy-in from top management. Our group offers a creative and fast-paced work environment where you’ll invent, build, and launch scalable solutions that directly impact Amazon customers as well as AWS customers.
Our team builds systems that will utilize the data we have on historical interactions to learn how to optimize the distribution of our staffing for customer service contacts. These systems will be real time responsive to contact volume fluctuations and our data will illustrate problems with our models.
We are looking for software dev manager, for one of the teams in Customer Service Technology, with 7+ years of solid Software engineering experience. He/she will be solving complex problems using power of technology and leading a team of smart engineers. He/She will provide the technical leadership to the team, drive best practices, mentor other engineers and drive continuous improvements in engineering excellence.
- Leading highly talented technology teams, based out of India, responsible for building and owning complex services consumed globally
- Delivery of highly available and highly reliable software.
- Develop and maintain a culture of innovation and operational efficiency in the team.
- Influence, collaborate and communicate effectively with various leaders in Amazon.
- Hiring, growing and retaining a strong team keeping with the Amazon high bar.