• Principal Product Manager

    Location IN-KA-Bangalore
    Posted Date 5 months ago(30-05-2018 19:13)
    Job ID
    671486
    Company
    ADCI - BLR SEZ
    Company/Location (search) : Country (Full Name)
    India
  • Job Description

    Amazon continues to innovate and bring new products to help customers. In this role, we are looking for a senior leader that will drive the overall vision, roadmap, and execution across a suite of post-order CX products within the Customer Service organization.

    As the Principal Product Mgr, CS Self-Service Products:
    · Innovation on behalf of our customers who are seeking support for a problem or question by improving the customer experience.
    · Defining and leading cross-functional improvement/change initiatives related to the customer experience.
    · Defining customer experience product roadmaps and developing workflow scenarios across a number of customer experience scenarios.
    · Evangelizing and gaining buy-in for the strategy and roadmap from partner teams by writing narratives that influence peers and senior management.
    · Developing user experience goals, stories and requirements that can be used to create notifications product specifications.
    · Developing success and service health metrics related to adoption and efficacy of the products.
    · Collaborating with design, engineering, usability and program management teams both within customer service and across the company to test and launch features and products accessible anywhere and anytime.
    · Driving definition of scope and manage business case development and approval, requirements gathering/creation, prioritization, design review, and launch readiness.
    · Delivering results that align to customer needs and business goals.
    · Manage a team of product managers that will drive individual components of a product suite.

    A successful candidate will have:

    · Experience with designing customer-facing products or services.
    · A broad perspective on the overall customer retail experience from discovery to post-order to consumption
    · Demonstrated ability to use quantitative and qualitative data to prioritize and influence work prioritization
    · Results that shows creativity and innovation
    · Proven ability to think strategically and execute methodically.
    · Proven ability to drive and manage multiple, competing priorities and projects with urgency in a fast-paced environment where continuous innovation is desired.
    · Demonstrated strong attention to detail including precise and effective customer communications
    · History of teamwork and willingness to roll up one's sleeves to get the job done

    Basic Qualifications

    • Bachelor’s degree or higher with a technical discipline

    • 10+ years of product management experience

    • Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment

    • Experience leading cross-functional teams to deliver products and projects on tight deadlines

    • Experience coordinating complex product development cycles and software development schedules

    • Broad technical breadth and depth including familiarity across mobile and web offerings

    • A distinguished track record of working effectively with people across a complex organization to create and launch innovative, successful solutions

    Preferred Qualifications

    · MBA
    · Experience managing consumer-facing products in e-commerce
    · Experience with machine learning and support automation tools.
    · Experience with multiple demand channels – SEO, PPC, etc.
    · Experience with a variety of mobile products and services, especially related to customer service
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