• Customer Service Associate-VCS

    Location IN
    Posted Date 5 months ago(11-05-2018 15:00)
    Job ID
    664337
    Company
    ADCI - Rajasthan
    Company/Location (search) : Country (Full Name)
    India
  • Job Description


    An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

    Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.


    Basic Qualifications

    Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

    Preferred Qualifications

    Communication Skills

    Excellent communications skills (Written and verbal)
    Ability to communicate correctly and clearly with all customers
    Excellent documentation skills
    Good comprehension skills-- ability to clearly understand and state the issues customers present
    Ability to concentrate – follow customer issue without distraction to resolution
    Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
    Work successfully in a team environment as well as independently

    Computer knowledge/ Skills

    Ability to use a desktop computer system
    Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
    Excellent typing skills
    Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
    Demonstrates an ability to successfully navigate websites
    Demonstrates a proficient knowledge of email applications
    Demonstrates an ability to learn in various media
    Ability to successfully adapt to changes in their environment

    Customer Focus
    Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
    Ability to empathize with and prioritize customer needs
    Demonstrable interpersonal skills with a diverse customer base
    Demonstrable conflict resolution, negotiating, and de-escalation skills
    Demonstrate ownership to resolve challenging customer issues, escalating when necessary
    Ability to determine customer needs and provide appropriate solutions
    Maintain regular and reliable attendance, including daily schedule as assigned
    Flexible with working schedule; may be expected to work weekends, holidays and events
    Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

    Problem Solving Skills
    Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
    Ability to approach problems logically & rationally
    Action oriented and self disciplined
    Organized and detail oriented
    Ability to quickly & effectively prioritize work time in various departments to meet business need
    Ability to maintain composure in highly escalated situations
    Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
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