• Manager I Catalog

    Location IN-TS-Hyderabad
    Posted Date 1 week ago(12-07-2018 16:54)
    Job ID
    658988
    Company
    Amazon Dev Center India - Hyderabad
  • Job Description

    Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Localization Team in HYD. This position will be responsible for managing a team (approx. 12-14) of bright and high performing associates, ensuring successful delivery of business goals, effective people management and adherence of productivity and quality assurance.

    The Manager acts as a coach and supports associates on the floor. He/she also interfaces with the team manager or program manager in other work related areas.
    • Execute SOP driven performance to meet weekly, monthly yearly targets.
    • Define, measure and present operating metrics to Senior Management
    • Identify areas of automation, write business and functional requirements and manage implementation by working with the business, operations, and technical teams
    • Create SOPs and evolve the existing ones, while mapping stakeholder impact on the same
    • Is the point of contact for swift resolution of escalated seller/sales specialist requests
    • Maintains service levels defined per project and ensures consistent quality of delivery
    • Provides on-going floor support and feedback to localization specialists with a focus on improving productivity and quality of the team
    • Relentlessly works to research, identify, evaluate, rationalize and propose business opportunities for the Localization team.
    • Provides professional leadership to associates while also developing a positive team morale
    • Assists the Manager in gathering data and preparing reports for analysis
    • Plan capacity and commit to volume by managing resources / infrastructure, queue, shift management, cross training.
    Assign appropriate challenging work to employees to develop & prepare them for larger roles

    Basic Qualifications

    • Graduation from a reputed institute with 3+years of relevant work experience.
    • Advanced computer literacy in Microsoft Office (especially MS Excel) applications
    • Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
    • Creative and analytical problem solver with a passion for operational excellence
    • Expert understanding of operations and driving a team towards productivity & quality target on a daily basis
    • Demonstrated skill to track performance with intelligent dashboards and identify early signals of problems.
    • Ability to dive deep on numbers and arrive at root cause and then devise plan to fix it for good.
    • Ability to manage conflicting priorities at work- capability to work on several projects in parallel
    • Desire to work in a fast-paced, challenging environment and a passion for delivering great customer experience is required
    • Should show high ownership and institute process improvements wherever needed
    • Should be able to operate fairly independently and displays autonomy and discretion at work
    • In addition to all this a Lead is expected to be proactive to maintain and encourage excellent discipline at work. He /she should be positive, fair and just to all.

    Preferred Qualifications

    MBA from a reputed institute with 3+ yrs of relevant work experience
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