• Developer Advocate

    Location IN-KA-Bangalore
    Posted Date 3 months ago(06-04-2018 8:45)
    Job ID
  • Job Description

    Do you want to help build the world’s greatest Developer Advocacy team? Alexa is the name of the Amazon cloud service that powers Echo, Echo Dot and Tap - the groundbreaking Amazon devices designed around your voice. The Amazon Alexa skills team is seeking a dynamic problem solver, who will be responsible for all aspects of supporting our developer community. In this role, you will be a part of a team of exceptionally driven, customer-obsessed specialists who strive to provide world-class support to Alexa skill developers.

    As a Developer Advocate, you will work directly with developers to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs.

    Key Responsibilities:
    • Work with developers to understand how they develop for Alexa, and provide feedback to business and development teams to shape features, processes, and systems
    • Seek solutions to developer needs, communicate trends to leadership, and suggest innovative solutions to improve the developer experience
    • Conduct deep dive analysis of and provide weekly business reporting on inbound contact activity across developers, identifying patterns and trends
    • Offer consultation to your developer support colleagues and partner with other teams as a subject matter expert in contact topics such Alexa skill certification, payments, and more
    • Review and maintain documentation, plus creating other support materials for developers
    • Drive projects that improve support-related services

    Basic Qualifications

    • Bachelor’s Degree with an emphasis in technology or communications
    • 3+ years of experience working with external customers to address and resolve issues, in support of technical products or services
    • Experience with MS Office with an emphasis on Excel

    Preferred Qualifications

    • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to both executives and non-technical leaders
    • Experience in technical support, preferably with problem ticketing, incident management, and/or issue escalation
    • Passion for technology, digital content, and the mobile/voice market segment
    • Experience creating, testing or evaluating software applications
    • Successful track record of responding to/resolving customer issues through written communication
    • Drive to dig into the details of a system or process to address customer problems
    • Comfort working with a broad range of technological productivity and work-flow management tools including SharePoint, MS Excel, MS Word and databases
    • Embraces working with remote teams in different geographies and time zones
    • Additional language skills beneficial

    Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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