Can you lead large cross-team programs that deliver cutting edge software and services to influence the experience of millions of Amazon customers? Do you want to work in a collaborative environment that impacts products and software from across the company? Are you equally comfortable digging into business requirements and product planning, as drilling into technical architecture and design? Amazon's CS Consumer technology team needs Technical Program Managers to plan, design and execute large scale programs impacting Amazon India and other geographies.
The Amazon CS Consumer technology team is continuously working towards innovating on behalf of our customers. The portfolio of products that we own and manage ranges across Self Service products that focus on reducing effort for Amazon customers, Artificial Intelligence (AI) powered, automated customer communication channels that help solve customer issues and delight them and Smart Routing and prediction frameworks where we use data to pre-empt customer issues, address them pro-actively and dynamically connect them to the best equipped associates. The Amazon CS Consumer technology team is also working towards creating an India first product within Amazon which will be a game changer for WW CS and has the potential to transform the way our CSA workforce operates and scales across the world.
This is a team with a fundamentally cross-border mindset and creates products and solutions that are solving customer and CSA facing problems across geographies.
This role requires closely working with business owners and product managers across the organization to define, strategy, requirements and timelines as well as lead different technical teams through design, delivery, management and support. The role warrants a very high level of deep dive and an inherent bias for action towards solving complex problems.
This position involves regular communication with senior management on roadmaps, progress, risks and change control. Cross-team coordination, project management and executive presentation skills are essential.
The ideal candidate is a creative leader with superior analytical abilities across business and technology.
This opportunity requires excellent program and product management, technical, problem-solving, and communication skills. At the core of the position is excellence in planning and execution.
Qualified candidates have extensive experience building product roadmaps, defining programs,
writing detailed functional specifications and delivering projects that meet rapidly evolving business needs.
Knowledge of the following is required; service-oriented architecture, product development (including Java, XML, Message based systems, Python and Web Services), build processes, project management and release models.
The ideal candidate will have 6 or more years of relevant work experience in internet-related project and technical product management in an enterprise software applications environment. An undergraduate degree in software-product management, computer science, or equivalent