The Ad Quality Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English.
Follow pre-defined processes, guidelines, and SOPs to perform audit/review tasks with high levels of accuracy and productivity.
Good Data Analysis, Mining Skills and logical reasoning skills
Strong interpersonal skills and problem solving skills
Work flow management
Coordinating training & mentoring sessions
Mentoring and Coaching Skills
Providing input for process trainings.
Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback
Handling Complex processes such as tickets & feedbacks.
Acting as SPOC for specific processes & write SOPs
Get cross trained on at least 1 new process in their respective language
Identifying the trends of errors and updating the team.
Work on weekly Reports and maintaining quality reports
Maintain Process metrics, performing analysis on these & identifying trends
Constantly working towards lowering defects and enhancing customer experience in multiple ways
Troubleshooting & resolving issues related to processes - act as Tier 2 support
Keeping parity in decisions across the team
Identifying new opportunities for process improvements in the team
Collecting feedback from the team and work towards improvement of the process
Good stakeholder communication.