Key responsibilities include: 1. Internet Advertiser Review · Review web sites for content quality based on Content Guidelines. · Thoroughly check ad content with quality and accuracy. · Approve or disapprove new and changed ad submissions based on policy guidelines. · Analyze data and evaluate trends/ patterns. · Recommend generic pattern to be translated into Rules. · Writing customer-facing emails to address concerns and report issues. · Troubleshooting issues related to Advertisers.
2. Training & Coaching · Coordinating training & mentoring sessions · Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months. · Coaching IARs towards improvement where necessary · Offering "remedial" instruction in tool usage and other topics as required
3. Maintaining Updates & Documentation and Monitoring workflow · Escalating questions/issues from the team regarding the process and cascading updates to the team · Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents · Preparing weekly process reports & sending these out to the concerned people · Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
4. Review & Maintain internal process quality – · Maintaining high internal quality of the processes by performing quality audits · Providing specific & timely feedback to policers on errors & trends · Act as SMEs for processes on the floor sspajobs
Graduate degree in any discipline with Japanese language skills · 1 plus years’ experience with Operations processes required · Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations · Ability to effectively and efficiently complete difficult goals or assignments · Strong interpersonal and communication skills · Confident in using Microsoft Package (especially Excel) · Willingness to work with sensitive issues, including but not limited to: o Adult content o Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products
- Advanced computer skills using a variety of programs highly desired. - Prior experience in online advertising preferred.