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Sr. Content Reviewer, Japanese

Sr. Content Reviewer, Japanese

Job ID 
Posted Date 
ADCI - Karnataka
Recruiting Team 

Job Description

Key responsibilities include:
1. Internet Advertiser Review
· Review web sites for content quality based on Content Guidelines.
· Thoroughly check ad content with quality and accuracy.
· Approve or disapprove new and changed ad submissions based on policy guidelines.
· Analyze data and evaluate trends/ patterns.
· Recommend generic pattern to be translated into Rules.
· Writing customer-facing emails to address concerns and report issues.
· Troubleshooting issues related to Advertisers.

2. Training & Coaching
· Coordinating training & mentoring sessions
· Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
· Coaching IARs towards improvement where necessary
· Offering "remedial" instruction in tool usage and other topics as required

3. Maintaining Updates & Documentation and Monitoring workflow
· Escalating questions/issues from the team regarding the process and cascading updates to the team
· Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
· Preparing weekly process reports & sending these out to the concerned people
· Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations

4. Review & Maintain internal process quality –
· Maintaining high internal quality of the processes by performing quality audits
· Providing specific & timely feedback to policers on errors & trends
· Act as SMEs for processes on the floor

Basic Qualifications

Graduate degree in any discipline with Japanese language skills
· 1 plus years’ experience with Operations processes required
· Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
· Ability to effectively and efficiently complete difficult goals or assignments
· Strong interpersonal and communication skills
· Confident in using Microsoft Package (especially Excel)
· Willingness to work with sensitive issues, including but not limited to:
o Adult content
o Religious and philosophically sensitive issues
Alcohol, tobacco, weapons and other potentially offensive products

Preferred Qualifications

- Advanced computer skills using a variety of programs highly desired.
- Prior experience in online advertising preferred.