• Sr. Content Reviewer, Japanese

    Location IN-KA-Bangalore
    Posted Date 5 months ago(5 months ago)
    Job ID
    ADCI - Karnataka
  • Job Description

    Key responsibilities include:
    1. Internet Advertiser Review
    · Review web sites for content quality based on Content Guidelines.
    · Thoroughly check ad content with quality and accuracy.
    · Approve or disapprove new and changed ad submissions based on policy guidelines.
    · Analyze data and evaluate trends/ patterns.
    · Recommend generic pattern to be translated into Rules.
    · Writing customer-facing emails to address concerns and report issues.
    · Troubleshooting issues related to Advertisers.

    2. Training & Coaching
    · Coordinating training & mentoring sessions
    · Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
    · Coaching IARs towards improvement where necessary
    · Offering "remedial" instruction in tool usage and other topics as required

    3. Maintaining Updates & Documentation and Monitoring workflow
    · Escalating questions/issues from the team regarding the process and cascading updates to the team
    · Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
    · Preparing weekly process reports & sending these out to the concerned people
    · Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations

    4. Review & Maintain internal process quality –
    · Maintaining high internal quality of the processes by performing quality audits
    · Providing specific & timely feedback to policers on errors & trends
    · Act as SMEs for processes on the floor

    Basic Qualifications

    Graduate degree in any discipline with Japanese language skills
    · 1 plus years’ experience with Operations processes required
    · Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
    · Ability to effectively and efficiently complete difficult goals or assignments
    · Strong interpersonal and communication skills
    · Confident in using Microsoft Package (especially Excel)
    · Willingness to work with sensitive issues, including but not limited to:
    o Adult content
    o Religious and philosophically sensitive issues
    Alcohol, tobacco, weapons and other potentially offensive products

    Preferred Qualifications

    - Advanced computer skills using a variety of programs highly desired.
    - Prior experience in online advertising preferred.
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