• Catalog Manager - New Marketplace Onboarding

    Location IN-TS-Hyderabad
    Posted Date 7 days ago(12-07-2018 20:47)
    Job ID
    629014
    Company
    Amazon Dev Center India - Hyderabad
  • Job Description

    Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than 2 million Sellers use this Marketplace and thereby contribute to the success of Amazon. Amazon continues to grow its Marketplace aggressively worldwide. In this context, Amazon Services has established a Channel Sales Support organization which supports the Seller recruitment groups with (i) Pre-sales lead generation to help Account Managers recruit new Sellers and (ii) through/post sales Seller Onboarding to help Sellers with listing their products on the Amazon Marketplace.

    Onboarding group is involved in expanding and also increasing the quality of the catalogue by working with the Sales team and Sellers as needed. To achieve this objective there are multiple projects under execution and several other initiatives in the pipeline within the International Seller Services business to enrich Seller experience on the Amazon platform. We currently cater to 6 different international Amazon Marketplaces and are looking for a seasoned program manager who can develop and run scalable Seller Onboarding processes to help Amazon expand to multiple international Marketplaces

    Role Responsibilities:
    • Establishing robust and scalable processes to execute and manage several projects implemented for Amazon Sellers, working with Business Teams across the globe.
    • Participate in planning meetings to understand the growth strategy and provide inputs where needed, also gather ideas across the table to improvise existing services within the local group
    • Work with respective stakeholders across WW to understand business needs and drive initiatives/proposals. There will be a constant review and evaluation based on project KPIs.
    • Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction – Sales Specialists and the Seller community
    • Consolidate experience working with the Amazon tools developed for Sellers and liaising with the technology teams to drive improvement of these existing tools and the development of new ones.
    • Manage expectations of multiple stakeholders and negotiate buy-ins to drive projects across multiple locales
    • Monitor real time service levels and schedule adherence
    • Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems
    • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
    • Active participation in hiring and building the team & raising the bar in hiring process
    • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals
    • Ensures employees growth & development, set priority, drive motivation & engagement for employees


    Basic Qualifications

    • Master degree (preferably Computer Science or Business) and 5yrs of relevant people management experience
    • Ability to work with IT systems, understand and work with XML feeds, SQL/DW
    • Advanced computer literacy in Microsoft Office (especially MS Excel) applications
    • Excellent analytical, problem solving and logical reasoning skills
    • Passion for innovation, automation and operational excellence
    • Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
    • Demonstrated ability to build, develop, direct, and manage a group of people
    • Ability to support Business and provide solutions to Seller pain points
    • Ability to handle complex and ambiguous scenarios
    • Ability to organize, prioritize and schedule work assignments.
    • Ability to manage conflicting priorities - capability to work on several projects in parallel
    • Ability to make administrative and procedural decisions
    • Proven ability to manage reporting and analysis
    • Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations
    • Ability to effectively and efficiently complete difficult goals or assignments
    • Can adapt well to changing circumstances, direction, and strategy
    • Provide Onboarding support to recruited Sellers that build an automated integration with Amazon Marketplace Web Services.
    • Gather facts and metrics about Seller issues that need to be driven to solution.
    • Identify areas for operational improvement for Sellers.
    • Integrate Seller content to the Amazon platform using Excel templates and in-house tools, working with European Business Teams.
    • Correct and enhance existing content of products that have high visibility on the Amazon website.
    • Work on additional projects, help improve new tools and create new SOPs

    Preferred Qualifications

    • Master degree (preferably Computer Science or Business) and 5yrs of relevant people management experience
    • Ability to work with IT systems, understand and work with XML feeds, SQL/DW
    • Advanced computer literacy in Microsoft Office (especially MS Excel) applications
    • Excellent analytical, problem solving and logical reasoning skills
    • Passion for innovation, automation and operational excellence
    • Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
    • Demonstrated ability to build, develop, direct, and manage a group of people
    • Ability to support Business and provide solutions to Seller pain points
    • Ability to handle complex and ambiguous scenarios
    • Ability to organize, prioritize and schedule work assignments.
    • Ability to manage conflicting priorities - capability to work on several projects in parallel
    • Ability to make administrative and procedural decisions
    • Proven ability to manage reporting and analysis
    • Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations
    • Ability to effectively and efficiently complete difficult goals or assignments
    • Can adapt well to changing circumstances, direction, and strategy
    • Provide Onboarding support to recruited Sellers that build an automated integration with Amazon Marketplace Web Services.
    • Provide technical guidance, review implementation progress, resolve technical issues and drive all stakeholders toward launch.
    • Daily and/or weekly contact with Sellers via phone and email.
    • Gather facts and metrics about Seller issues that need to be driven to solution.
    • Identify areas for operational improvement for Sellers.
    • Engage with the Sellers on a regular basis to onboard their content onto the Amazon platform.
    • Integrate Seller content to the Amazon platform using Excel templates and in-house tools, working with European Business Teams.
    • Work with Sellers to gather pain points in the listing process and educate them about the tools and processes which can make integrating easier.
    • Correct and enhance existing content of products that have high visibility on the Amazon website.
    • Work on additional projects, help improve new tools and create new SOPs
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