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Software Development Engineer II

Software Development Engineer II

Job ID 
Posted Date 
Amazon Dev Center India - Hyderabad
Recruiting Team 

Job Description

Amazon's Customer Service team is top ranked for developing solutions because we are passionate about our customers and giving our Associates all the high quality tools needed to provide world class care. We are seeking Software Engineers deeply committed to ensuring that our thousands of agents worldwide will have the high volume and high availability systems needed to support retail, merchant, digital, and Kindle product lines.

Our team is working towards building self service solution for Amazon Customers to solve their issues with an automated workflows to allow us to scale with the number of customers that use our marketplaces every day.

We are looking for strong software development engineers who are results-oriented, data driven, innovative and passionate at creating new comprehensive customer engagement services/solutions. You’ll work on cutting edge technology such as machine learning and natural language processing and understanding to build the world’s most innovative customer experience solutions.

As a member of our team, you will design, build and deliver technology that directly impacts thousands of global employees. You will work directly with software connected to almost all of the systems in Amazon. You will have the opportunity to provide direction to our businesses and guide the design of our systems based on realistic time lines and resource constraints. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's issues with self-service. If you have a passion for making customers happy, we want you here.

Basic Qualifications

  • A Bachelor’s degree in Computer Science or related technical discipline

  • Experience communicating with both technical and business audiences

  • Background in computer science basics (data structures, sorting/searching algorithms, order analysis)

  • Experience with designing, building, and deploying scalable, highly available systems

  • Fluency in C++ and/or Java and Javascript

Preferred Qualifications

  • Willingness to deeply understand the goals and challenges of informational operations

  • Analytical abilities, proven design skills and a track record of delivery

  • Experience with CSS, JavaScript, AJAX, Perl

  • Experience with data analysis/mining in large scale database environments

  • Linux experience

  • Lean methodology experience

Keywords: Software Engineer, Software Development Engineer, Software Developer, Mobile Software Development Engineer, Front-end Software Development Engineer, Back-end Software Development Engineer, SDE, ML, NLP, NLU, Big Data, Data Science, ChatBot, AI, Artificial Intelligence

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation