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Process Associate, JP

Process Associate, JP

Job ID 
620609
Location 
IN-TS-Hyderabad
Posted Date 
15-02-2018
Company 
Amazon Dev Center India - Hyderabad
Recruiting Team 
..

Job Description

Job Description:
In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.


Key responsibilities:
  • Meets and/or exceeds the set productivity and accuracy targets.
  • Participate in ad-hoc operational projects and audits
  • Understand operational goals, vision, charter and process steps
  • Execute on assigned project components of specific audit processes
  • 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Follow SOPs as prescribed and provide inputs to improve the process

Basic Qualifications

  • Any UG Degree (JP Lang specialists will require at least basic level cert.)
  • Proficient in Internet navigation
  • Has problem solving skills and attention to detail.
  • Has good written and oral communication skills
  • Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
  • Drive process/system improvements basis ongoing trends/gaps identified
  • Carries out tactical issue based communications with internal teams
  • To receive security clearance all candidates must undergo a background check.
  • Proficiency in computer applications and a flair for browsing the internet

Preferred Qualifications

  • Has Exposure to MS office
  • Proficient in Internet navigation and keyboard typing skills
  • Has problem solving skills and attention to details
  • Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
  • Ability to work independently and think ‘out of the box’
  • Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams like operations and IT