In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.
- Meets and/or exceeds the set productivity and accuracy targets.
- Participate in ad-hoc operational projects and audits
- Understand operational goals, vision, charter and process steps
- Execute on assigned project components of specific audit processes
- 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Follow SOPs as prescribed and provide inputs to improve the process