Everything we do at Amazon is focused on being "Earth's Most Customer- Centric Company”. At the core of this customer centricity is the Amazon Customer Service (CS) organization. We are looking for a Finance Analyst to join the India CS Finance Team, based in Hyderabad, India. This person will be the point of contact for CS Finance in India, coordinating the Financial Planning and Analysis (FP&A) activities for CS sites in India. This role will work closely with the operations teams at the sites to explain and drive financial performance. This position be driving various performance improvements through analytics facilitating the explanation of variances in contact volumes and costs.
Key Responsibilities include:
- Drive and build monthly financial metrics, analyze variances to forecast and communicate to senior management on key drivers
- Manage data in financial systems, and create insightful reports to drive business decisions
- Reconcile financial reports across different businesses; drive process improvements, automation, and consistency
- Drive regular metrics reviews, as well as analytical support through deep-dive analyses