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FBA Investigations Specialist

FBA Investigations Specialist

Job ID 
581991
Location 
IN-DL-New Delhi
Posted Date 
13-10-2017
Company 
Amazon Seller Services Private Limited (Delhi Branch)
Recruiting Team 
..

Job Description

Amazon.in's Fulfillment by Amazon (FBA) team is seeking multiple Superstar Investigation specialists to manage investigation cases supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.

Responsibilities include:
• Assist with investigation and root cause resolution for high impact FBA Merchant and Customer Issues at the FC.
• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Technical Account Management for Merchants (TAM) and Customer Service (CS) associates.
• Assist the FC team as an FBA representative on-site to coordinate operations at the Fulfillment Centre
- Serve as the first escalation point for all seller related concerns and work with the local FC team and the FBA team to resolve issues with short-term as well as long-term fixes.





Basic Qualifications

Basic qualifications
- Exceptional analytical and data gathering skills.
- Experience problem solving, including the ability to recognize non-obvious patterns
- Experience with fraud or risk investigations
- Experience prioritizing multiple tasks of competing priority with the ability to meet deadlines
- Ability to maintain high levels of confidentiality and data security standards
- A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
- A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
- Clear oral and written communication skills.
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Willing to work overtime and weekends

Preferred Qualifications

Preferred qualifications - Knowledge of FBA is a plus
- Experience in either of Investigations/ Payments or Banking domain is preferred
- Demonstrated positive, results oriented attitude
- Excellent team player capable of learning and sharing knowledge in a team environment
-Basic knowledge and experience using SQL is a bonus