Amazon.in's Fulfillment by Amazon (FBA) team is seeking multiple Superstar Investigation specialists to manage investigation cases supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.
• Assist with investigation and root cause resolution for high impact FBA Merchant and Customer Issues at the FC.
• Assist with the definition and design of improvements to software (tools), creation of standard operating procedures and processes for Amazon's Fulfillment Center Operations, Technical Account Management for Merchants (TAM) and Customer Service (CS) associates.
• Assist the FC team as an FBA representative on-site to coordinate operations at the Fulfillment Centre
- Serve as the first escalation point for all seller related concerns and work with the local FC team and the FBA team to resolve issues with short-term as well as long-term fixes.