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*Senior Manager, AWS Support*

*Senior Manager, AWS Support*

Job ID 
Posted Date 
Amazon Internet Services Private Limited (Bangalore)
Recruiting Team 

Job Description

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Premier Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

As an Operations Manager (Hiring for various technical domains) and senior member of the team, you will be directly responsible for the day-to-day management of a team of Cloud Support Engineers and Team Leads as well as the overall operational excellence of the support site, delivery to AWS Premium Support customers and acting as an escalation point for both internal and external customers.

Basic Qualifications

· 18+ years of experience in a technical support, engineering or operations environment 10+ off which should be in managing technical teams.
· Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.
· Have a proven record of driving improvement programs in the operations, engineering and support fields.

Preferred Qualifications

· Must have BE/B.Tech or equivalent degree. Higher education preferred.
· International experience is an added bonus
· Proven track record of delivering results through people, business and operations management.
· Hands on experience in one of the technical domains –
o Infrastructure/systems management experience OR
o Big Data (Hadoop and its ecosystem) OR
o DevOps OR
o Application Programming in one or more of the following languages
§ Java/Python/Ruby/.NET/Android/iOS
· Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
· The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader must have a track record of achieving that balance.