We are looking for an outstanding product manager who will help shape the future programs for Consumables category in India. We are looking at building the keystone Consumables format for India and this role would be instrumental in providing innovative solutions to complicated customer experience through strategy as well technical execution of the solution. The product manager will use a combination of exceptional customer experience focus, analytical skills, strategic thinking, and technical know-how to improve the customer experience for this format and build systems to manage & monitor the initiative. The product manager will work customer backwards to enable a customer experience for the program that will keenly shape the way consumers shop for everyday essential products across consumables & other categories. This role also requires engaging actively with global teams to understand the best practices from other locales as well as tweak experience for India based on the unique business environment and unique customer requirement of India.
This role is responsible for working with the worldwide Amazon team to formulate recommendations on new business initiatives and partnering with operations, technology teams, and product development teams to implement these recommendations. As a product manager for customer experience, you will develop long-term strategies to offer customer-centric features and programs, and ensure quality onsite customer experience and overall service. You will also be responsible for enabling the back-end solutions that may or may not directly impact the customers but are important for the entire supply chain of the program.
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. He or she will be comfortable marshaling large amounts of data to make decisions and build business cases. We are looking for a Product Manager who shares Amazon's passion for the customer—someone who understands the importance of compelling features and functionalities in driving great customer experience.
The position is located in Bangalore, India, and reports into the international retail team’s product management group. Focus and deliverables
Ideal candidate profile
- Identify and prioritize the most immediate improvement opportunities across customer experience.
- Benchmark competitive experiences across the customer value chain, and define and implement a roadmap of improvements that ensure Amazon leadership for each of these.
- Create and implement a roadmap that ensures leadership in customer experience in each business category.
- Influence leaders and partner product and tech teams with deep data driven recommendations on product features.
The Customer Experience PM is a passionate customer advocate within Amazon and has a deep understanding of the importance of the customer experience for our site. To that end, he or she must be able to develop a clear strategy and business rationale for enhancement to and expansion of different features and functionalities. He or she will work with many different parts of the Amazon organization, and as such, will need to be an effective influencer as well as a passionate leader. An ideal candidate profile may include similar experiences in a leading on or off-line retailer, or consumer products company. This leader will be known for thinking very big and be simultaneously able to dive deep into details. The candidate may have experience working in a multinational corporation and proven success at leveraging central resource groups on behalf of the business. This person will have a track record as an inspirational people influencer.