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Support Engineer IV

Support Engineer IV

Job ID 
Posted Date 
Amazon Dev Center India - Hyderabad
Recruiting Team 

Job Description

Interested to build the next generation Financial systems that can handle billions of dollars in transactions? Interested to build highly scalable next generation systems that could utilize Amazon Cloud?

Massive data volume + complex business rules in a highly distributed and service oriented architecture, a world class information collection and delivery challenge. Our challenge is to deliver the software systems which accurately capture, process, and report on the huge volume of financial transactions that are generated each day as millions of customers make purchases, as thousands of Vendors and Partners are paid, as inventory moves in and out of warehouses, as commissions are calculated, and as taxes are collected in hundreds of jurisdictions worldwide.

What we need is someone who can support the Infrastructure monitoring/ provisioning and application support across cutting-edge technologies.

You will get to work hand in hand with our development team while being part of the support community. If you have independence and self-drive, creativity, excellent debugging skills and have earned the respect and trust of developers and managers alike, you should apply immediately.

Key Responsibilities:
Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support team operates in ‘24x7x365' manner. Support Engineers also develop tools and automations to achive human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you.

Basic Qualifications

• A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)
• 3 Yrs to 6 years experience
• Strong Unix base O/S experience or proven ability to pick up Linux quickly
• Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.). Python is preferable.
• Strong debugging/troubleshooting skills
• Familiarity with programming languages Java or C++ or C
• Excellent verbal & written communication skills
• Strong understanding of support - tickets, monitoring, processes and metrics
• A passion towards problem-solving
• Strong decision-making ability
• Must be able to think proactively; excellent follow-through and attention to details.
• Willing to work in 24x7 on-call support (on rotation basis)
• Knowledge on distributed applications/enterprise applications is plus.

Preferred Qualifications

• Experience working on distributed applications/enterprise applications is plus.