People Technology is the central hub for all Amazon.com people data. Our technology provides the foundation and orchestration for a multitude of key human resource processes, from on-boarding of tens of thousands of temporary employees during peak holiday season to integrating critical employee data to internal and external systems. We implement and build highly secure, global software that allows Amazon.com to effectively manage the workforce, resulting in a better employee experience and a better bottom line.
We're looking for a Technical Solution Engineer who will act as point of contact for all incoming production software application issues including various home grown software systems.
Your work will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, IT administration and Operations teams, so you get to experience a breadth of impact with various groups.
If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools and automate large scale operations, this is the opportunity for you. Job Responsibilities:
As Technical Solution Engineer,
Your primary responsibilities include: Troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, Performing software maintenance and configuration
In this role, operational excellence is your priority. You track down the true root cause of issues and take action to not only correct the errors, but also avoid future occurrences. You have a continual eye for improvement. You also develop automation tools to make operation less human intensive
You will be an integral member of People Technology team and responsible for quickly resolving urgent and important challenges of customers, where expediency, attention to detail and effective communication are a must
You are prompt, professional, articulate, and persistent in your interactions with customers
You listen to the users what they have to say and represent their needs to the organization. You keep your product backlog prioritized and updated, knowing exactly where to employ additional resources
You anticipate bottlenecks, manage competing priorities, evaluate and make tradeoff decisions, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit
You focus heavily on cross-functional communication to ensure key decisions, risks, issues, and status surrounding your solutions is clear to all