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Technical Solution Engineer

Technical Solution Engineer

Job ID 
Posted Date 
Amazon Dev Center India - Hyderabad
Recruiting Team 

Job Description

People Technology is the central hub for all people data. Our technology provides the foundation and orchestration for a multitude of key human resource processes, from on-boarding of tens of thousands of temporary employees during peak holiday season to integrating critical employee data to internal and external systems. We implement and build highly secure, global software that allows to effectively manage the workforce, resulting in a better employee experience and a better bottom line.

We're looking for a Technical Solution Engineer who will act as point of contact for all incoming production software application issues including various home grown software systems.

Your work will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, IT administration and Operations teams, so you get to experience a breadth of impact with various groups.

If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools and automate large scale operations, this is the opportunity for you.

Job Responsibilities:

As Technical Solution Engineer,

Your primary responsibilities include: Troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, Performing software maintenance and configuration

In this role, operational excellence is your priority. You track down the true root cause of issues and take action to not only correct the errors, but also avoid future occurrences. You have a continual eye for improvement. You also develop automation tools to make operation less human intensive

You will be an integral member of People Technology team and responsible for quickly resolving urgent and important challenges of customers, where expediency, attention to detail and effective communication are a must

You are prompt, professional, articulate, and persistent in your interactions with customers

You listen to the users what they have to say and represent their needs to the organization. You keep your product backlog prioritized and updated, knowing exactly where to employ additional resources

You anticipate bottlenecks, manage competing priorities, evaluate and make tradeoff decisions, balance the business needs versus technical constraints and encourage risk taking behavior to maximize business benefit

You focus heavily on cross-functional communication to ensure key decisions, risks, issues, and status surrounding your solutions is clear to all

Basic Qualifications

  • Bachelors or Master’s Degree in Computer Science or related field
  • Strong in Object-oriented design, data structures and problem solving
  • 3-5 years’ experience in Java, C++, or C# (expert in at least one)
  • 3-5 years industry experience in developing and supporting production grade software
  • Linux experience (Administration tasks & troubleshooting skills)
  • Good understanding of database theory and solid experience in at least one relational or non-relational DBMS
  • Outstanding interpersonal and communication skills
  • Obsession with quality and customer experience
  • Attention to detail coupled with ability to think abstractly
  • Must be able to think proactively and excellent follow-through
  • Ability to do scripting (Ruby, Perl, Python etc.)

Preferred Qualifications

  • Strong understanding of support - tickets, monitoring, processes and metrics
  • Passion towards problem-solving
  • Strong decision-making ability
  • Strong debugging/troubleshooting skills
  • Knowledge on distributed applications/enterprise applications
  • Ability to debug/write complex ANSI SQL/Oracle PL SQL queries is added advantage
  • Excellent verbal & written communication skills
  • Knowledge of Web user interface technologies: HTML5, CSS, JavaScript, Responsive Design, jQuery, JSON and React will be a plus