Are you passionate about managing projects with impact to product teams and customers? Do you like to develop relationships with product and business teams with the goal of creating customer-centric solutions that drive measurable results? Do coordinating resources and priorities across teams, countries and cultures sound exciting to you? If so, we're looking for a Program Manager for Business Funded Initiatives to drive operational integration and process improvement within our international and domestic operating units.
The Program Manager will be the key link between the product and business teams in India and local operations teams in Hyderabad, Bangalore, Jaipur and Delhi. In this role, the Program Manager will be responsible for to surface Seller Trustbusters and drive solutions by building collaborative relationships with various program teams and field site leadership. The PM will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Seller &Experience. he Program Manager will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives being driven by the sites for all business funded programs. This role will be responsible for: - Developing a strategic roadmap and site level development plan. Coordinating and driving action across the operating unit. - Driving global integration and parity in tools and processes. - Facilitating and driving quarterly, monthly and weekly business review meetings. - Interacting with stakeholders at multiple levels facilitating dynamic collaboration with the business, product and technical teams to define and deliver solutions. - Preparing and presenting regular program updates to the 3P Seller Services and SeSu Senior Leadership team. - Identifying and analyzing data to isolate issues, test solutions and prioritize competing program opportunities. - Partnering with Program and Tech teams to identify, scope, and solutions for unique challenges faced post the launch of business initiatives. - Understanding customer needs, defining clear project plans and executing to high expectations in a rapidly changing environment. - Anticipating bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints. - Remaining flexible to changing priorities, open to new ideas and have the customer success firmly as the focus.