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Senior Program Manager

Senior Program Manager

Job ID 
Posted Date 
ADCI - Haryana
Recruiting Team 

Job Description

Are you passionate about managing projects with impact to product teams and customers? Do you like to develop relationships with product and business teams with the goal of creating customer-centric solutions that drive measurable results? Do coordinating resources and priorities across teams, countries and cultures sound exciting to you? If so, we're looking for a Program Manager for Business Funded Initiatives to drive operational integration and process improvement within our international and domestic operating units.

The Program Manager will be the key link between the product and business teams in India and local operations teams in Hyderabad, Bangalore, Jaipur and Delhi. In this role, the Program Manager will be responsible for to surface Seller Trustbusters and drive solutions by building collaborative relationships with various program teams and field site leadership. The PM will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Seller &Experience. he Program Manager will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives being driven by the sites for all business funded programs. This role will be responsible for: - Developing a strategic roadmap and site level development plan. Coordinating and driving action across the operating unit. - Driving global integration and parity in tools and processes. - Facilitating and driving quarterly, monthly and weekly business review meetings. - Interacting with stakeholders at multiple levels facilitating dynamic collaboration with the business, product and technical teams to define and deliver solutions. - Preparing and presenting regular program updates to the 3P Seller Services and SeSu Senior Leadership team. - Identifying and analyzing data to isolate issues, test solutions and prioritize competing program opportunities. - Partnering with Program and Tech teams to identify, scope, and solutions for unique challenges faced post the launch of business initiatives. - Understanding customer needs, defining clear project plans and executing to high expectations in a rapidly changing environment. - Anticipating bottlenecks, provide escalation management, make tradeoffs and balance the business needs versus technical constraints. - Remaining flexible to changing priorities, open to new ideas and have the customer success firmly as the focus.

Basic Qualifications

Basic Qualifications
  • Bachelor’s degree required or equivalent work experience
  • Experience working independently and creating a path forward with ambiguity
  • Experience working with virtual and globally distributed teams
  • 8+ years of industry experience doing program /project management in the support and services industries
  • Experience using problem solving and analytical skills to solve business problems and drive process improvements
  • Experience gathering and analyzing large amounts of data and delivering continuous business improvements.
  • Written and verbal communication skills. Ability to work effectively with tight deadlines in a fast-paced environment.
  • Proven ability to manage multiple, competing priorities simultaneously
  • An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes
  • Candidates should have a demonstrated ability to thrive in a fast paced environment, where tactical and strategic activities are driven in parallel, strong attention to detail, and the ability to manage multiple, competing priorities simultaneously
  • Create scalable mechanism, process and communication plan to organize multiple cross functional changes in a fast-paced environment

Preferred Qualifications

Preferred Qualifications
  • Familiarity with six sigma, Kaizen,
  • MBA or Master’s degree in related field
  • Experience in customer-facing UI development, Internet products and technologies.
  • PMP or similar certification
  • Experience with CRM and other contact management support tools
  • Global experience across several markets
  • Contact Center (Phone, email, chat support) support experience
  • Attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Excellent written and verbal communication skills
  • Belief in the value of participating in, and contributing to a collaborative team environment
  • Demonstrated ability to anticipate and manage change in a highly dynamic environment
  • Demonstrated ability to work in ambiguous situations and across organizational boundaries