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Progam Manager, Customer Experience Strategy

Progam Manager, Customer Experience Strategy

Job ID 
Posted Date 
ADCI - Karnataka
Recruiting Team 

Job Description

Amazon is seeking a Program Manager- Customer Experience Strategy as part of its India customer service program team. Our team performs continuous measurements of our customers’ experience to drive improvements and make recommendations to our leaders. In this role, you will be responsible for planning and executing end to end focus group analysis which results in creating impactful customer experience enhancements.
The successful candidate will be an analytically driven team player, with an excellent attention to detail and a keen business sense.

Key Job Responsibilities
  • Clear understanding of how to compare and collect consumer experience data across industry
  • Aware of various research and exploratory research techniques to collect data
  • Analyze and report data to be shared with senior leadership
  • Partner with business leaders across the company in developing programs and communicating/following-up on actionable findings
  • Work cross functionally with peers/colleagues
  • Propose enhancements to our processes, website and app experience

Basic Qualifications

  • Bachelor’s degree in Business, Operations, Finance, Engineering, Computer Science, Mathematics or equivalent
  • Strong analytical skills, excellent attention to detail and good business judgment
  • 2+ years of relevant work experience in e-commerce
  • Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firms
  • Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment.
  • Proven history of having worked across cross-functional teams and functions.
  • Strong communication skills (including experience reviewing results with senior management and working in a global team setting)

Preferred Qualifications

  • Advanced degree (e.g. MBA) is preferred.
  • Diverse work experience/background
  • Prior work ex in user experience is preferred
  • Self-starter, possess flexibility to work in a fast-changing environment and ambiguous situations
  • A passion for customer experience combined with business curiosity and a strategic viewpoint