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Sr. IT Support Engineer

Sr. IT Support Engineer

Job ID 
461438
Location 
IN-TS-Hyderabad
Posted Date 
07-03-2017
Company 
Amazon Dev Center India - Hyderabad
Recruiting Team 
..

Job Description

Global IT values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate for complex problems. If you're interested in helping us shape our journey and being part of the team, then please apply to find out more.
Amazon's Client Support Services group is looking for best-in-class client-side support personnel. You will provide quality technical support to internal customers through all available channels, meeting or exceeding their expectations at every opportunity.
The successful Technical Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

Basic Qualifications

This position requires demonstrable hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN wiring, Unix, Linux and Macintosh platforms.

Strong analytical skills with demonstrated problem solving ability.
• Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
• In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
• Ability to develop clear, concise documentation.
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.
• Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.

Technical Qualifications:

• An advanced understanding of technical issues, both hardware and software.
• Linux/Unix system support and ability to write simple scripts in some administrative language.
• Active Directory and Windows Server administration. Windows Vista and XP System Support.
• A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge.
• A good understanding of VoIP technologies


1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred.
2) Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred.
3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
4) Effective communication skills via phone and email in English are mandatory.
5) Business Level English Skills
Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run.

Preferred Qualifications

This position requires demonstrable hands-on PC hardware, software and O/S support experience (including installation, configuration and troubleshooting) with exposure to a wide variety of products, issues and customer types. You will be the main point of contact for individuals reporting or highlighting issues with systems or equipment, with Hands-on experience supporting LAN wiring, Unix, Linux and Macintosh platforms.

Strong analytical skills with demonstrated problem solving ability.
• Previous experience in which high levels of initiative, judgment, and tact have been demonstrated.
• In addition, you will need a proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Must be willing to work in a fast paced and growing European and global environment where some travel maybe required.
• Ability to develop clear, concise documentation.
• Experience in procurement, inventory and asset management of IT equipment as well as IT lifecycle.
• Superior technical aptitude, written and oral communications skills and experience and the ability to deal effectively with people at different levels and in different situations.

Technical Qualifications:

• An advanced understanding of technical issues, both hardware and software.
• Linux/Unix system support and ability to write simple scripts in some administrative language.
• Active Directory and Windows Server administration. Windows Vista and XP System Support.
• A broad understanding of networking technologies both wired and wireless. Port level troubleshooting of Cisco switches and data cabling knowledge.
• A good understanding of VoIP technologies


1) Experiences in installation and configuration of Windows 7 or RHEL 5/Ubuntu or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred.
2) Basic knowledge of LAN/WAN (Ethernet・TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred.
3) Leader experience of 3-5 members, and experience of technical escalation point or mentor
4) Effective communication skills via phone and email in English are mandatory.
5) Business Level English Skills
Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run.