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Language and Skills Trainer

Language and Skills Trainer

Job ID 
Posted Date 
Amazon Dev Center India - Hyderabad
Recruiting Team 

Job Description

Amazon is seeking a communication training specialist for its Seller Support team. The responsibilities will include design and content development for training and training delivery. Grooming associates via training or individual effective sessions. Training support will span over new hire Associates and seasoned Associates and team leads in the organization. The candidate will deliver results alongside a team of process and communication Trainers. This role will be based out of Amazon Hyderabad facility.
Below are some of the expectations and responsibilities associated with this role.

Roles & responsibilities:
· The Language Trainer shall, in consultation with the site leadership, design and implement communication skills modules for the new hires & production teams.

· She/he will look into the timely recognition of communication issues at the site and actively work on changing the behavior or adding skill.

· Create a timely TNI for all the skills and design and deliver appropriate content for these trainings.

· Support hiring of Associates and internal Trainers. Extend support to certify trainers on a periodic basis.

· Develop new trainers hired in the organization.

· Identify a regular monitoring process to check the effectiveness of the implementation (in context with customer service attitude, grammar, language correction, pronunciations, response modification, personalization etc.).

· Conduct audits to regularly score Associates on the language content of contacts and develop a suitable language proficiency scale and testing mechanism.

· Work with Associates and team leads in identifying development opportunities in communication / soft skill and presentation skills, giving attention to the agents who need more focus.

· Train the team leaders and SMEs on V&A as required.

-Coordinate Training including communicating with appropriate business owners: seller support team leaders; Global Academy Managers; other Seller Support Trainers; Subject Matter Experts and Associates to ensure all trainings are conducted on-time and with sufficient resources and facilities.

-Site Training Administration, including administering testing and certification, managing the training calendar, reporting on work outcomes and impact, scheduling, and partnering with site leadership to deliver all curriculum development, training and other learning intervention requests. This role will also include use of surveys, quizzes, performance metrics and other available tools to evaluate the effectiveness of training and assess new Associate learning and skill development.

Overall, S/he will be responsible for driving high quality training provided to Amazon employees and play a significant role in the development of a successful, effective global Seller Support team .

Travel required – Occasional travel may be required to other sites in the region and to corporate headquarters in Seattle.

Basic Qualifications

Basic Qualifications
· Graduate in any stream.
· Language Training and coaching experience (Written & Spoken) minimum 2-3 years.
- Excellent classroom management and blended learning facilitation skills.
- Skilled in planning, implementing and assessing training.
- Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings.
- Demonstrated knowledge of adult learning and training practices especially in technical support contexts.
- Ability to use multiple learning methods and link appropriate methods with subject matter
- Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
- Demonstrated experience working with remote teams.
- Experience in handling international clientele.
- Has exposure to and has done coaching in the area of soft skills.

Preferred Qualifications

 Preferred Qualifications
- The ideal candidate must be a graduate with English as Primary Language with excellent communication skills.
- T3 Certified on any soft skill process.
- Has worked on and developed language training and communication training modules.
- CPLP or other learning/training certification.