IT Support Technician
IT Support Technician plays key role in supporting IT infrastructure in BLR Amazon site. This position requires wide and overall knowledge in local area networking, client OS, Linux, Windows and Active Directory network, and SIP system (but not limited to them). While his/her primary role is end user computing support, s/he will be also occasionally required to take active role in implementing new systems, diagnosis of IT problems outside their scope of responsibility. Supervision and assistance by management / senior engineer are provided remotely most of the time, thus successful candidate will be required have a broad range of knowledge and experience.
% of Time / Description of Essential Functions
1: 40% / End-user/client computer support
2 : 10% / Windows / Linux Client support
3 : 5ï¼… / Installation and first-level support for VoIP phone system
4 : 10ï¼… / Procurement of hardware and software, and managing assets/inventory
5 : 15% / Documentation (creation and updates of procedure document, manuals, tips and other useful articles â€“ in English)
6 : 10% / Networking troubleshooting and configuration
7: 5% / Test and evaluation of new software and/or system
8: 5% / Provides on-site support for deployment, configuration and troubleshooting systems, with remote assistance from senior engineers (in Seattle, Sapporo or Dublin, for example).
1: Experiences in installation and configuration of Windows 7 or RHEL 5 or Mac 10.6.8 / 10.7 in enterprise environment, as well as the support experience and knowledge of MS Office 2010 or 2007 (mandatory). MCP / RHCE / CCNA level knowledge on client OS is preferred.
2: Basic knowledge of LAN/WAN (Ethernetãƒ»TCP/IT etc.) and related experience (mandatory). CCNA-level knowledge is preferred.
3: Helpdesk, user support technician/operator experience with server hardware support experience.
4: Effective communication skills via phone and email in English are mandatory.
5: Business Level English Skills (TOEIC 800 or above)
6: Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect us/clients in a short run
1: Customer Obsession
Always customer centric and will strive to provide the best possible solution for the customer
2: Dealing with ambiguity
Able to function well in loosely structured situations. Works effectively in situations involving uncertainty or lack of information. Effectively handles multiple projects or tasks at the same time. Is open to and responds flexibly to change.
3: Teamwork and willingness to roll up sleeves
Fosters cross-functional and cross business teamwork. Builds and promotes team morale. Works efficiently and effectively on teams to meet customers' needs. Contributes outside the scope of the job. Meets all team commitments. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Willing to do low profile, non-challenging work to get the project done.
4: Bias for Action
Evaluates acts and communicates in internet time. Is decisive. Makes timely, practical, effective decisions. Takes initiative without being asked. Plans efficiently while avoiding analysis paralysis. Knows how to take smart risks.
Ability to prioritize the assignments at hand even in loosely structured situations. Effectively handles multiple projects or tasks at the same time and complete them within a set time frame.
6: Self development and teaching
Understands personal strengths and development needs. Initiates self-development actions. Seeks and shares job-relevant learning, developmental experiences, and feedback to enhance performance. Encourages others to take personal responsibility for continual learning and skill growth. Shares knowledge with others.
Required Degree N/A Preferred Degree Any Degree
Years of Experience / Description
3 / IT support experience (PCs, etc)
Received: IN Corporate Services Manager
Special Physical Conditions / Requirements:
Successful candidates may be required to perform on-call duty on rotational bases.