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Sr Tech Support Analyst

Sr Tech Support Analyst

Job ID 
Posted Date 
Amazon Dev Center India - Hyderabad
Recruiting Team 

Job Description

Sr. TSAs are strong technical resources who will understand the technical nuances involved in developing and delivering light weight operational tools. They will also be responsible for configuring and maintaining the end user tools. They will actively contribute towards developing new features and also on improving the existing functionality of the system which will in turn deliver higher business impact. A successful STSA will liaise with multiple technical and operational teams to gather new requirements , understand existing problems and comes up with technical solutions.

A fine fit to this role will require
  • Hands on Coding Skills and Technical Aptitude
  • Very good problem solving and deep diving skills
  • Ability to understand/approach the problem from all perspectives
  • Unprecedented focus towards metrics and operational excellence
  • Highly proficient technical debugging skills
  • Sustained focus on results and details
  • Ticket Management Experience (SLAs, TATs, Queuing etc…)
  • Has relentlessly high standards (never satisfied with the status quo)
  • Ability to solve operational issues using technology
  • Creative and innovative
  • Ability to mentor resources and develop new processes to improve operational efficiency
  • Fairly strong cross functional verbal and written communication skills

Duties include, but are not limited to:
  • Ownership of one or more operational tools or components
  • Owns and drives functional improvement projects
  • Collection and presentation of relevant application performance statistics
  • Release and Deployment of configurations to the production/test environment
  • Performs entry-level programming tasks associated with the configuration, debugging, and support of software applications and tools in a particular domain area.

Basic Qualifications

  • B.E / B.Tech in Computer Science or Information Technology
  • At least 2 - 4 years of experience in Coding / Level 3 Support
  • Experience in Java or open source based technologies. Understanding of XML based applications.
  • Experience in technologies like HTML, Struts, Spring, Web services, APIs, Swing, SWT etc.
  • Detailed knowledge of the UNIX/Linux operating system commands and tools
  • Detailed knowledge and hands on MySQL / MSSQL / Oracle experience needed
  • Demonstrated skill and passion for problem solving and operational excellence.

Preferred Qualifications

Big Picture: Solve problems at their root, stepping back to understand the broader context

: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.

Adaptable: You undertake a variety of tasks willingly. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.

Handling Stress: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.

Quality: You demonstrate appropriate quality and thoroughness. You set and maintain highest standards

Integrity: You act with personal integrity at all times.

Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.