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Sr Technical Account Manager

Sr Technical Account Manager

Job ID 
386270
Location 
IN-MH-Mumbai
Posted Date 
08-03-2016
Company 
Amazon Internet Services Private Limited (Mumbai)
Recruiting Team 
..

Job Description

Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Internet Services Pvt Ltd (AISPL) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AISPL Developer Support team, you will be at the forefront of Cloud technologies.

The Technical Consultant functions as part of the Developer Support team to ensure key enterprise customer success in building applications and services on the "Amazon Web Services" platform. The Technical Consultant provides assistance to the customer as an expert on the full line of "Amazon Web Services" services and the customer’s architecture in support of strategy questions, project planning and launch and ongoing operational issues.

Technical Consultants are engaged at the account level in providing recommendations and proactive advice through all phases of the implementation life cycle. Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to Enterprise Accounts
Field all cases from Enterprise customers during business hours
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Make recommendations on how new "Amazon Web Services" offerings fit in the company architecture
Champion and advocate for customer requirements within "Amazon Web Services" (e.g. feature request)
Participate in customer requested meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Open tickets with other software companies, back channel, if needed
Available in non business hours to handle urgent issues

Basic Qualifications

Systems administration (Linux and/or Windows)
Networking (DNS, IPsec, BGP, VPN, Load Balancing)
Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
Experience working within the software development or Internet industries is highly desired
Candidates must have excellent oral and written communication skills
Strong customer focus
Ability to juggle many tasks and projects in a fast-moving environment
Experience working directly with Enterprise customers

Preferred Qualifications

The right person will be highly technical and analytical, possess 10+ years of implementation / consulting experience
Previous experience as a Technical Account Manager/Consultant in an large enterprise customer environment
Experience with AWS service offerings is a plus
Technical degree required; Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired