Exceptional operational, managerial, analytical and interpersonal skills.
-Requires around five or more years of operations experience. This experience should preferably contain two (or more)
years of People Management as well three (or more) years in the Fraud or Financial risk management domain.
-Strong candidates may come from a background in operations in ITES/IT companies (operational excellence
expertise in the form black belts/ green belts or equivalent work exp. would be desirable).
-The domain of experience should contain Fraud investigations / Credit Approval/ Claim processes, and/or Financial
Risk Management Operations that would be a value add to this experience.
-A Bachelor degree is required to apply for this position. Additionally degrees and qualifications that are desirable are
MBA and Six Sigma skills.
-Other optional credentials that will be a value-add are Multi-lingual skills (German, Japanese or French) or experience
in Managing Multi-lingual team members/ Processes in these languages.
-Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL,
SAS, or PERL skills.
-Management experience of large and/or remote teams.
-3 years of experience in Customer Service.
-Additional European languages.
-Knowledge of current Amazon Customer Service policies and procedures.
-Experience of Lean and/or 6 sigma methodologies.